Back-office / Operations application
In the back-office we deal with administrative processes like invoicing, supplier management, client service mutations or insurance policy handling and mutation etc..
The objective is to simultaneously increase the quality of work, process more files in a more timely manner, without adding more resources and overburdening the existing staff. This can only be achieved by addressing the blockages in the administrative flow through the system.
“All we are doing is looking at the time-line from the moment the customer gives us an order to the point we are collecting the cash and we are reducing that time-line.”
Taiichi Ohno's founder of Toyota Production System
'It's not about the efficiency of the individual
but the speed of the group'
When we carry out our initial analysis we often
find that process output is significally delayed.
This is often due to a combination of:
By using Buffer Management techniques we significantly improve the lead time of the required outputs without adding any extra resources. Examples.
- The complexity of synchronizing many different types of resources to complete the process.
- Identifying and resolving underlying constraints that effect the delivery of service to many processes and on many occasions.
By using Buffer Management techniques we significantly improve the lead time of the required outputs without adding any extra resources. Examples.